Drifter - Ink & Sepia

At Hawkesbury, I take pride in the quality and craftsmanship of every handmade piece. My products are designed to be cherished for years to come.

Coverage

I stand behind my work and offer coverage for:

• Manufacturing defects in materials or workmanship
• Normal wear and tear issues that arise from regular use

How to Request a Return

If you believe your item has a manufacturing defect or experiences issues from normal wear and tear, please contact me with:

• Your order number
• Photos of the item showing the issue
• A brief description of the concern

My Process

Upon receiving your request, I will review the issue and determine the appropriate resolution, which may include repair, replacement, or refund at my discretion.

Important Notes

This policy does not cover damage from misuse, accidents, improper care, or alterations not performed by Hawkesbury.

Contact

For all return and refund inquiries, please reach out to me directly through our contact page.

At Hawkesbury, each piece is lovingly handcrafted to order in my Hampshire studio, ensuring the highest quality and attention to detail.

Production Time

All items are made to order and will ship within 3 weeks of your order date. Please allow this time for me to carefully craft your bespoke piece using traditional techniques and the finest natural materials.

Shipping

Once your item is complete, I will ship it promptly and provide you with tracking information so you can follow your order's journey.

Custom Orders

As each piece is made specifically for you, I begin crafting your item as soon as your order is placed. This commitment to handmade quality means I can create something truly special just for you.

Questions

If you have any questions about your order status or shipping, please don't hesitate to contact me.